|UK Delivery Service||Cost|
Standard UK Delivery (2-5 days)
£3.90 or Free for orders over £50
Next Working Day Delivery (Order before 12pm)
At the moment we are continuing to ship as normal. Our couriers have implemented measures for parcel handling and delivery to keep their staff and you, our customers, safe. The situation is being reviewed daily and whilst at the moment we do not anticipate delays to the delivery targets, if your parcel is delayed we ask you to bear with us, our couriers will get your parcel to you just as soon as possible. If you have any queries please contact us and we will do our best to assist.
We offer standard delivery across the UK. Delivery is FREE for orders with a goods value of over £50. For orders with a goods value of less than £50 we charge a flat fee of £3.90.
Standard Delivery means that our aim is that for all orders received before 12pm Monday to Friday (Excluding Bank Holidays) we will despatch on the same day with your order delivered within the next 2 to 5 days. (Subject to external factors such as severe weather)
Please note that when your order is despatched our couriers, Royal Mail, will contact you with tracking details to enable you to follow your parcels journey. This is a tracked service. Please monitor your parcel's progress via the tracking number. It is your responsibility to ensure that the delivery address is ready and able to accept delivery. Please note this is not a signed for service, if you require a signed for service please choose Next Working Day Delivery.
If Royal Mail are unable to deliver to the requested address then if possible they will take your parcel to the nearest Royal Mail Delivery Office or, if one has been agreed with them, to your 'Safe Place'. They will leave a card or they will message you to update you. If your parcel is taken to the Delivery Office then you must collect the parcel from the depot or make contact with the depot to re-arrange delivery. Parcels left uncollected will be automatically returned to us after a few days.
If goods are returned to us as undeliverable either because of an incorrect address, refusal by the customer to accept or because of failure to contact the courier or collect from the local Delivery Office, once goods are received back we will refund the value of the goods less any costs charged to us by the courier for the return journey. If you require the goods to be re-despatched there will be a further delivery charge for this.
We do not despatch on Bank Holidays or weekend - orders placed on those days will be processed on the next working day.
Next Working Day Delivery
We offer next working day delivery within mainland UK (see below for further detail on areas classed as non-mainland UK). Delivery is £7 for all orders within mainland UK.
Next working day delivery means that our aim is that for all orders received before 12pm Monday to Friday (excluding Bank Holidays) we will despatch on the same day with delivery the next working day (subject to external factors such as severe weather). For orders received after 12pm, over the weekend and on Bank Holidays we will despatch on the next working day for delivery the following working day.
Please note that when your parcel is despatched our couriers, DPD, will contact you with tracking details to enable you to track your parcel. You will also receive inflight options which include delivery to a DPD Pickup shop or changing the delivery date. This is a full tracked and signed for service, if you request that the parcel is left without a signature in a safe place then we can take no liability in respect of that parcel if it goes missing or is damaged. If DPD are unable to deliver to the requested address then they will take your parcel to the nearest DPD Pickup shop and leave a card or message you to update you.
If a parcel is taken to a DPD Pickup Shop it will normally be held there for 7 days after which, if uncollected, it will automatically be returned to us. Please note that certain Pickup shops will only take parcels smaller than specified dimensions especially at busy times of year. If your parcel is refused on this basis we cannot be held responsible however if you need to know parcel dimensions before you select a Pickup shop then please contact us.
If goods are returned to us as undeliverable either because of an incorrect address, refusal by the customer or because of customer failure to contact the courier or failure to collect from the Pickup Shop, once goods are received back by us we will refund the value of the goods less any costs charged to us by the couriers for returning the goods. Normally the cost of the DPD return service is £8. If you require the goods to be re-despatched to you then there will be a further delivery charge for this.
If an incorrect postcode or address is given to us and we are not notified of the revised address before the parcel is despatched then any costs to redirect to a new address must be covered by you, this is likely if the revised address involves the courier re-routing the parcel through a new depot.
We do not despatch on bank holidays or weekends - orders placed on those days will be processed on the next working day.
Non-Mainland UK - Next Working Day delivery is not possible for addresses that are outside mainland UK. This includes Northern Ireland, the Channel Islands, Isle of Man and the Scilly Isles. In addition the Scottish Highlands and some postal codes within the Scottish Lowlands are classed as non-mainland UK and delivery will be by Standard Delivery only.
To view our international delivery options please click here
We source our products from a wide range of design houses both in the UK and internationally. The vast majority of our products are held in stock in our warehouse and as such are available for immediate despatch. We clearly mark the quantity currently held in stock on each product page. Occasionally, we will experience stock shortages of certain items whilst we await supply. In such instances, you will be contacted immediately by one of our Customer Team to inform you of the estimated delivery time.